Imagine you start your day in a terrific mood. The birds are singing, the sun is shining and you are looking forward to today’s client meetings. Then, you meet the office curmudgeon on the way in and have a conversation. Suddenly, the day isn’t quite so wonderful or your work so engaging. What happened?
You caught the bad mood
Yes, seriously. People have this ability to both sense and take on another person’s mood and it is called emotional contagion. It can work both positively and negatively. While this may seem a bit on the strange side, consider this. Humans are social animals so we have the ability to read both verbal and nonverbal cues. This includes empathy and other aspects of social connectedness. Research since the 1700′s has noted that people will unconsciously adopt the posture, tone of voice, facial expressions and other outward signs of emotions. It seems that the nonverbal cues, including micro-expressions, are the most powerful and we will mimic or synchronize ourselves to match another person.
Recent neuroscience research
Curiously, we have a section of our brain called the insular cortex (which is in the cerebral cortex which is located in the front of your brain) which is thought to be responsible for perception, motor control, self-awareness, cognitive functioning and interpersonal connectedness. Since our brains work so quickly, we are often unaware of how well we can both sense and blend ourselves in relation to another person’s behavior. Essentially, humans are wired to note both subtle and overt clues to begin, maintain and grow our social connectedness.
What does this mean for business owners and executives?
If you are a business owner and/or an executive, you are in a position of authority. Leaders create, by words and actions, the value system and preferred behaviors. With this authority, your staff and/or team watch you more. There is a much greater likelihood that you can infect your company with your moods. This can put you at odds for creating that warm and human-centered organization you imagine.
Try an experiment…for about one week, stop yourself 3 times every day and ask yourself,
- What do I feel?
- What am I doing?
- How is my team/staff acting right now?
- How is my team’s behavior reflecting my mood(s)?
Supporting your CEO Mindset
Noticing your own emotional state will help you determine if you are contagious in a positive or negative way. And reinforce your emotional and social intelligences. Using the CEO Mindset is more than understanding your role in your organization. It also facilitates how you understand the effect you have on your staff/team.
Are you contagious? And is it more positive or negative?
Related posts: Leadership, Mindfulness and Practical Enlightenment