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Category Archive: #Kaizenblog

Have You Seen These KaizenBiz Posts?

Some of you may know that I lead a chat on Twitter called #KaizenBiz (It used to be called #KaizenBlog). But if you didn’t know, let me introduce you…

What is KaizenBiz?

In brief, we discuss (yes, in only 140 characters) various business topics every Friday at 5pm GMT/12pm ET/9am PT. This worldwide chat uses the concept of Kaizen while exploring business ideas. The mission of chat is to apply critical thinking to various business topics, enhance our skills and deepen our self-understanding. We do this within a community that enjoys connecting with one another through conversation online and off.

Come over and visit

These are our most recent posts so please read and share your perspective:

Please read, comment and join us on Fridays at 12pm ET on Twitter. If you would like an idea of what the conversation is like, here is the transcript from this past Friday’s discussion, “Why Doesn’t Everyone Have Effective Teamwork?” I hope you’ll join us soon!



What Is #kaizenblog Today?

#kaizenblogWhen I  joined the Twitter chat, #kaizenblog as co-host with Valeria Maltoni (@ConversationAge), I knew I was in for something that would stretch and engage me. Valeria and I share a passion for exploring ideas and wanting to discuss them with others to see what else we could discover. Another person, Caroline Di Diego (@CASUDI), was (and is) a key supporter as I accepted the role of chat host. Caroline is also passionate about engaging with people and ideas and urged me to step up. When Valeria passed the baton to me, it was the right time to make the chat my own.

But the chat isn’t just mine

It’s really stone soup. You know that folk tale? To be fair, the #kaizenblog community is a much easier and more generous crowd. I find interesting topics, intriguing guest hosts, craft discussion questions and then it all comes together during the discussion when people add their expertise and insights.

The underlying foundation Click here to read more »


Could Your Business Suffer a Brain Drain?

Low employee engagementLast week I attended a local chapter meeting of the ASTD (American Society for Training and Development) and had a very interesting conversation with a V.P. of Training of a local company. She was telling me how her company is discussing how to prevent talent (the employees) from leaving in large numbers as the economy starts to pick up. At least anecdotally, I’m hearing some anxiety about how much more employees will tolerate and what it will take for them to stay.

Is there anything to this worry?

There is a lot of data out there from Price Waterhouse Cooper, CLC Human Resources and Gallup about how employees are not happy campers in their organizations. Whether it has to do with being underemployed or a  high potential employee, there seem to be people who are checking out the job market and seeing if it’s the right time to jump ship. With economists forecasting that the US economy will improve, there may be turbulence in many companies as people seek new positions that fit their wants and needs more. However, it is also true that, globally, economic forecasts are not as rosy. It is possible that there may be pockets of employees ditching their jobs for greener pastures depending on the local economy.

Benefits matter

At least in the US, the rising costs with health benefits has certainly cause some unhappiness according to Gallup. That pesky work-life relationship rears its head in this category. People need to know that they will be treated with respect with how much out-of-pocket expenses they are responsible for. Benefits like vacation time and retirement plans matter as does how much on-the-job stress employees must put up with.

Leadership disconnected

If you visit, you can read reviews of what it’s like to work for specific companies. Sadly, you see a lot of complaints that work schedules are too taxing and that management is too caught up in the bureaucracy of the company. Sure, it’s easy to pick on large corporations which have behemoth bureaucracies. However, this can happen in small to mid-sized companies as well. For some organizations, there is a clash between “old” business practices and “new” practices. When the organizational leadership takes pride in not understanding social networking or using cloud computing or telecommuting, workers feel like they’re being treated as tools and not people. There are many trends that are emerging that are challenging leaders in organizations of all sizes (check out those mentioned in the  Hay Group Leadership 2030 research). Not paying attention to research, avoiding self-development and ignoring opportunities to involve employees in planning is tantamount to saying, ” go ahead and leave, we don’t need you.”

What else matters?

According to a recent OfficeTeam survey, 27% of workers reported that having opportunities to learn and grow encouraged engagement. While ASTD reports an upswing in how training is funded and used in organizations, this is still an category that gets cut when the economic environment is inhospitable. However, even in global trend research, training and development played a role in employee engagement.

However, it isn’t simply reducing one’s skills gap that engaged employees. The ability to further one’s career within the organization was a key piece. This is where organizations can lose their high potential employees. If you can’t move out of your position, then logically, it would make sense to go somewhere else to achieve your career and life goals.

Current trends are showing a downward direction in people leaving their organizations

There is still an immense challenge that organizations of all sizes face in making sure they keep employee engagement high. It’s more than a paycheck that workers desire. This is good news for  businesses with more limited resources. Dan Pink, in his book, Drive, focused on purpose, meaning and autonomy. At the end of the day, your employees want to be treated as grown ups with perspectives and skills that are necessary to your organization’s success.

What do you believe turns people off the most?

What trends do you believe decision-makers need to pay attention to the most?

*Join us in the this discussion on the Twitter chat, #kaizenblog on Friday, January 27, 2012 at 5pm GMT/12pm ET/9am PT . We’d love to have your observations and opinions!



SOPA, Innovation and Potential Global Impact

SOPA, Innovation and Potential Global ImpactAcross many social networks and many blogs, you may have noticed a lot of discussion of SOPA. There is a clear explanation on CNNMoney but, in a nutshell,  SOPA (Stop Online Piracy Act) is a bill going through the US Congress that is supposed to eliminate copy infringement and penalize offenders. There are plenty of people out there with rogue web sites who steal innovative and creative products. These rogue websites are located outside of the US but they This threatens not only the competitive edge of the companies who has intellectual property and products stolen. According to a letter to the editor of the New York Times, the US Chamber of Commerce, it “threatens 19 million jobs.”

No one is advocating for online piracy

What is at stake is that the bill is poorly written in its current form. Fortunately this week, support has eroded and perhaps the sponsors of the bill will take the opportunity to improve the language so it actually targets these rogue websites. Artists, musicians, film makers, entrepreneurs and other content creators should have their copyrighted material protected. No question. It just comes back to how the bill is written and can it do what is intended?

Could innovation be stifled?

There have been discussions about how to regulate the Internet. As you know, there is everything on the ‘Net. But one of the things that makes the Internet so attractive is its openness. Now we have so many ways to communicate, collaborate and share with one another new ideas for business. We’re redefining how we interact on a personal and professional level. And this is changing how business is conducted. Not only are companies and partnerships formed but what is truly intriguing is the capacity to the varied ways people can connect to create and produce intellectual property.

Since there are provisions in the bill to shut down sites that are alleged to have violated a copyright. This means that sites would be blocked by ISP’s, be removed from search engines and be denied the ability to collect payment from online payment services (ex. Paypal). It is unclear how a site could defend itself from false accusations. So if a site aggregates information or users interact with one another, there could be an allegation of an infringement or intellectual property or the ability to enable an IP infringement. Result: the site just disappears.

What could happen globally?

It seems to me that a number of small and mid-sized businesses will not only cease to exist. Cloud computing, social media sites and many other advantages that the Internet provides an avenue for these smaller companies to compete, attract and serve their non-US customers with lower costs and easy access.

Non-US businesses may find that there are just too many obstacles to doing business in the US. SOPA could have a chilling effect as there may be fears that it is a form of censorship and potential legal issues.

Want to add your thoughts on how SOPA could positively or negatively affect how business is created and conducted?

Join us on the Twitter chat, #kaizenblog, on Friday, January 20th at 5pm GMT/12pm ET/9am PT. We want to hear what you have to say.

Certainly it’s clear that I have some grave concerns about SOPA in its current form so my bias is negative. The US House and Senate have to create a bill that will be cognizant of what is really going on online, what laws currently provide adequate protections, the types of products and companies that are created and how this could adversely affect how business is conducted. Still online piracy is a problem.

What would you suggest?


Do Your Business Goals Contain Your Wisdom and Trust?

wisdom, trust and your business goalsHave you ever caught a glimmer of how wise and remarkable a person you truly are? The experience can be disorienting, upsetting, humbling or awe-inspiring. It shows up in your work, your play, your leadership, truly in all aspects of who you are. And yet, there is such temptation to downplay what skills, talents and values we bring with us.

Perhaps your distractions are really upriver

There were two men sitting by a river when they  saw someone float by in the water thrashing and calling for help. One of the men jumped in and saved the person. Next thing they knew, another person floated by thrashing and screaming for help. Again, one of the men jumped in and saved this person as well. To their great surprise and consternation, more and more people coming down the river and needed help. After both men were catching their breath after saving these people, one man turned to the other and said, “We better get some help if more people come down the river.” The other man replied, “We better go upriver and see who is throwing them in.”

Loads of data to analyze and competing ideas to include in your business goals

It’s easy to get caught up in ideas or wishes of how we want things to be. There are so many priorities and distractions that we may forget to go upriver and see for ourselves. For yourself, you can use a Wheel of Life (WheelofLife PDF) which allows you to rate all aspects of your life. If you want to rate your performance as a leader of your business, you can use the Management/Leader Wheel (MgtLdrWheel PDF). These tools are great ways to get a snapshot of where you are in your life.

For your business, you can do a SWOT analysis,  PESTEL analysis or pore over your financial statements with charts and graphs galore. And you should. Otherwise you may as well be shooting darts at balloons. The key thing with getting the right information is checking out what is real.

What does wisdom or trust have to do with it?

It doesn’t have to be any fancy woo-hoo stuff to be wise. Consider how many times you follow a “feeling” or trust your instincts. When you’re leading during times of great change or just facing a challenging set of circumstances, it isn’t always clear what is your best choice. If you have a team to help you design a strategic plan, you already have a separate set of eyes and ears to interpret data with you. However, you still have to trust yourself (and them) to steer the business in the “right” direction.

3 tips to access your wisdom while goal setting

1. Know what you do and don’t want. Sometimes it’s easier to identify what you don’t want. Negativity is easy. The more interesting list here is what you do want. Go on, what do you really want?

2. Your wisdom needs affirmation from hard cold evidence. When outside stuff challenges us, it stirs up our inside stuff. Make sure you include some way to measure the progress of your goals. If you plan on increasing your revenue by 25% by year’s end, write it down and check it regularly (quarterly is good). This will remind you that you know what you know.

3. Don’t go it alone. As the leader of your business (and your life), it’s a tough environment to do business in. It may be tempting to isolate or get busy with day to day stuff among other things. Use your team. They are an internal resource of your design. Having a confidant, mentor, coach or mastermind group can keep you in touch with your wisdom.

So,  what’s up your river?

What suggestions do you have for accessing your wisdom when setting goals for your business?


 *Join us on the Twitter chat, #kaizenblog this Friday, January 6th at 12pm ET/5pm GMT/9am PT as we have our 2nd annual Goal Setting Convo. We’ll be exploring the topic of goal setting and declaring our top 2012 goals to one another.


Business Trends-What Happened in 2011 and What’s Coming in 2012?

Trends of last year and coming yearAs someone who encourages business owners and decision makers to take a look at what is swirling around their businesses, it seems natural to take stock of what happened in 2011 and to take a guess at 2012.

What just happened? 5 of the many 2011 trends

1. Daily deals- This trend seemed to gain a lot of momentum in 2011. Many of the companies offering these deals got funding in 2011. Groupon, LivingSocial and have given both businesses and customers opportunities to meet one another. It certainly doesn’t seem to be a trend that is going away any time soon.

2. When I asked for trends from 2011,  Christina Giliberti of CG Online Marketing responded with enthusiasm on how video and podcasts grew in popularity over the year.

3. Another trend Giliberti pointed out was how local business groups formed groups to encourage support and business growth. One example of this is Small Business Can.

4. QR codes – Are you seeing these everywhere? I sure am. Some small businesses have them as part of their contact information and they are ubiquitous in print ads for all products. They may be abused as Jim Nichols posited in his post or maybe a transient trend.

5. Apps – Sticking with the theme of mobile devices, there are apps for everything and multiplying by the second! Amanda Webb of described them as the “new niche social networks.” Mobile applications like Instagram, Goodreads and iMapMyRun combine both an interest or activity with networking with others.

 What’s coming in 2012?

1.  Social media- This is a large topic but there are a couple of trends worth noting. Influence sites, such as Klout seem to be gaining currency as a measure of one’s expertise and ability to engage with others. Some people are even including their Klout score on their resumes.

2. Gamification is another social media trend of people adding games as a marketing tool. One example of this can be seen at Sage Ireland.

3. Another emerging trend is the shift from ownership to access to goods or services.  ZipCar, Airbnb and cloud services allow you to have something you want without the details of ownership.

4. But it’s not just marketing, goods or services or even social media that has emerging trends. The workplace has some changes that could very well become sticky in 2012. One trend that seems to be gaining ground is working remotely. As mobile devices and networking sites (including Skype) make it easier to stay connected to the office, collaborate with colleagues and get work done, more people will opt to work from home or other off-site locations. Deborah Busser has some other interesting predictions for 2012 in this post.

So what do you think?

In this week’s Twitter chat, #kaizenblog, we’re going to take a look back at 2011 and try to peer into the future of 2012. Please join us on Friday at 5pm GMT/12pm ET/9am PT and share your observations.

Happy New Year!

What trends did you notice in 2011?

What trend surprised you the most?

What didn’t happen in 2011?

What do you see emerging in 2012?



Collaborative Consumption – What Is This, Where Is It Going?

This post is by guest blogger, Nick Allen of  Spring Ventures, a multi-stage/multi-strategy venture fund that invests in novel information technology and cleantech companies. He has a great deal of experience in clean tech and on Wall Street. He is passionate about the potential for capital in in private and public markets to revolutionize broad sectors of the economy like transportation, energy and the built environment. He is our guest host on this week’s Twitter chat, #kaizenblog. Please join us to explore Collaborative Consumption this Friday at 12pm ET/5pm GMT/9am PT on the Twitter chat, #kaizenblog.

Join us as I guest host on the Twitter chat, #Kaizenblog Friday at 9am PT where we will discuss the very cleanweb concept of collaborative consumption – the massive rise in sharing/trading/renting of goods and services enabled by information technology and peer-to-peer market places. While an unfamiliar term to many, collaborative consumption is part of a widespread cultural shift in how we interact with others, our stuff and our surroundings.

More and more our idea of an ownership society is giving way to one where we value experiences and access over ownership.  No longer do we need to own the vacation home, the car, the CD, or the DVD. We want the experience they provide without the hassle, cost and inefficiencies of ownership. Yesterday’s vertical business practices and centralized distribution systems no longer serve the needs of a culture that is highly open and highly networked. Collaborative consumption flies in the face of traditional consumer culture and replaces it with the efficient and social use of products, services and resources. The result is a sustainable, improved and lower cost experience.

 A few questions to ponder ahead of Friday’s tweet chat…

 What are some examples of collaborative consumption?

 Buildings: There are 260, 80 and 2.4 billion square feet of residential, commercial and storage space respectively in the US. That’s over 1,100 square feet for every man, woman and child in the US. Using this incredible asset base more effectively and efficiently is a key theme of collaborative consumption. Companies like Airbnb and Homeaway are displacing the need for costly and energy intensive hotels by facilitating home share and rental between individuals.

Transportation:  Cars sit idle 95% of the time. The average person spends 35 hours of year in traffic at a cost of $115 billion per year in wasted time and fuel. Peer-to-peer car sharing networks like Zip Car give the benefits of ownership without the hassle.

Goods:  The average power drill is used for a combine total of 20 minutes. Craigslist and EBay were the first to connect buyers and sellers and give life to products otherwise destined for landfill. The greenest of products are the ones that never need to be manufactured in the first place. This idea has been extended more broadly through companies like Rentcycle,  FreeCycle  and ThredUp.

 Finance:  Banks and credit card companies have long controlled the purse strings. Social and peer-to-peer networks are opening up lower cost ways for consumers to get loans and investors to put capital to work by cutting out the costly middleman. Solar Mosaic allows anyone to invest in solar, Angel List is connecting startups with much needed early stage capital, and Lending Club and Prosper are getting consumers better terms then they ever could from their credit card companies.

 How big can this concept be?

As I mentioned above, collaborative consumption spreads across every industry. It’s not just a business practice but also a secular cultural shift that is impacting broad segments of society. And it’s not just happening in the US, but abroad as well. I’m not kidding when I say this is a mutli-trillion dollar movement.

 A NY Times article from early October talked about how barter networks were surging in Greece as economic crisis gripped the nation. This is collaborative consumption replacing a major currency!

 What are the cornerstones of the movement?

 Trust:  Companies and brands have spent enormous amounts of time and money building trust with their customers. We want to know that the products we use will perform as expected and will be safe. The level of trust for collaborative consumption to work is even higher. It’s more personal in nature and challenges our ideas around privacy and ownership. My hope is that we see new services arise that increase trust between parties and further accelerate peer-to-peer.

 Critical Mass:  Convenience drives the modern world. Zipcar works because it’s local and there when I need it. The swapping of goods is very local as well and needs a balance of supply and demand.

 What happens next?

Mobile is going to make collaborative consumption more and more on demand. The ability to use things when we want and how we want is only going to increase. Trust networks built by social media and our online presence is going to further meld with our physical lives allowing greater use, flexibility and efficiency.

 Where can I find more information?

The Mesh, Lisa Gansky

What’s Mine is Yours, Rachel Botsman


Open Mic on #kaizenblog

Twitter chat open mikeAs many of you know, I host a chat on Twitter every Friday at 12pm ET (that’s 5pm GMT and 9am PT) called #kaizenblog. This business chat has become a community of smart and welcoming professionals from many different industries. #kaizenblog’ers run the gamut of being business owners to employees for companies of all sizes.

Recently, we have hit a milestone. We have chat members who show up regularly from 4 different continents! It’s such a joy finding topics that we can think critically about and how we think and feel about them! And we have such fun too!

We’re doing something a little different this week.

I’m taking some time to be with family and enjoy the US Thanksgiving holiday so I won’t be on the chat. We’re trying an experiment that will be a good opportunity for #kaizenblog’ers to get to know one another, exchange ideas and ask questions that could become future chat topics.

The ground rules are the same.

Since we take ideas apart week after week, it can be easy to say something that people disagree with. How would you ever apply critical thinking to various aspects of business without exploring your own or someone else’s point of view? However, we have a policy of keeping the conversation respectful.

So, what do you want to talk about?

Yep, it’s up to you! Many chat members have connected offline and exchanged ideas and referrals. I hope you enjoy connecting and exploring business ideas with one another. Feel free to share links (including your own posts), recommend books and any other resources that illuminate the conversation.

If you need a beginning point, here are some questions you can start with…

Q1 What is the most valuable thing you’ve gained from participating in #kaizenblog?

Q2 What business idea has captured your imagination recently?

Q3 How could the #kaizenblog community help you in your business/career?

Where you go beyond these questions is up to you! I look forward to hearing about your experience of the open mic experiment. Have fun with this chat and you don’t have to wait for the “afterparty” for the virtual snacks and drinks. I’ll leave a virtual pumpkin pie on the table for you!

*On December 2nd, we have Joe Sanchez as our guest host and we’ll be talking about project risk management. Please join us!


Social Media – Can You Measure That?!

Business owners and decision-makers are used to reading financial reports to analyze the performance of their businesses. So, with all of the advice that businesses should be involved with social media, it seems logical to want to measure how it works. But what do you measure? And do these measurements mean anything?

So, if social media is about relationships, then…

You can say you’re using social media for marketing, customer relations or what have you. But you are really having a lot of conversations with a variety of people. So you spend time blogging, chatting with people on Twitter, posting interesting things on Facebook or answering questions on LinkedIn. You build up relationships but there must be some sort of purpose.

Is it about influence or sales?

In a lot of ways, using social media is a big experiment. There are those who try to game social media by finding certain keywords that attract people. So people will write posts about, say, Steve Jobs so you look at them.  And others use lists that increase the numbers of followers. It doesn’t appear that this is truly about influence so it’s got to be about money.

For the rest of us, it becomes more of a question if you’re seeking to be a thought leader or an expert in your field who shares valuable information. Either way, you are building trust with your friends, followers and fans. The people who tweet or post for you communicate your brand and people make associations with this.

What kinds of tools show that people trust you?

There are loads of tools! It’s mind-boggling, to be honest. Here are 10 that are interesting:

And there are even more tools not even named here. But…

What’s the point?

There are more than enough tools to measure whatever you want. You could monitor:

  • The frequency that your posts are shared
  • The methods used to share your posts
  • The number of friends, followers or fans
  • Your ability to reach beyond just your friends, followers or fans
  • All of the above

However, it all comes down to defining the purpose of your monitoring. The reasons you are using social media are your benchmarks for the  monitoring. It seems very clear that there is a lot to learn to make these tools useful to you. Identifying which tool (or tools) will serve your purpose triggers the question, “are these numbers meaningful?” Getting usable information that lead to goals in your business plan is paramount.

What are the most important things to look for when you’re monitoring social media?

Why is this information important?

When would you ignore data from your social media monitoring tool?

How would you describe the ROI of social media?

*Please join us on the Twitter chat on Friday, November 18th at 12pm ET/5pm GMT/9am PT to discuss “Social Media Analytics: Useless or Meaningful”


Creating Social Businesses – Business of Now or Future

Twitter, cloud computing, virtual collaboration, telecommuting…what makes a social organization? It’s safe to skip that everyone is friendly or simply civil to one another. So that’s not it. According to Dan Schwabel, a social organization “applies social media and mass collaboration as strategic to new challenges and opportunities to rally communities of people and engage them to deliver business value.”

Tools, technology or something more?

With variable adoption of social media and technology that supports collaboration, creating a social business may be an anomaly rather than an emerging practice.   I was talking with someone at a networking event who works with businesses around the world who declared that nothing has changed and large corporations don’t consider the digital lifestyle to be significant.

So which is it?

In the Hay Group Leadership 2030 research, it is noted that “digital tools offer cheap, easy and fast communication, co-operation, organization and production, and workplaces are no longer tied to to bricks and mortar locations.” This seems to point to organizations having all the necessary ingredients to create a social business. But having the tools ready and waiting isn’t enough. As Anthony Bradley and Mark McDonald pointed out in their HBR post, All Organizations Are Social, But Few Are Social Organizations, the way the business is organized (hierarchies, business processes, management styles) illuminates how connections are fostered.  In a previous #kaizenblog chat (Collaboration in a Multi-Cultural Environment), Ritu Raj defined “Collaboration… includes working together, brain storming, creating a common vision, bringing people on the same page or coordinating with each other to fulfill an objective; a mission where tasks are interdependent, or…that they are all cooperating.”

What if we left out the large corporations?

A client of mine often talks about his business as primarily a social construct that sells stuff.  This is a very different business mindset. If the person I spoke with at that networking event is right about large corporations simply ignoring social media and other collaborative technology, this is an opening for smaller, more agile companies to take advantage of. I keep thinking of Stephen Denny’s book, Killing Giants in which he talks about strategies that smaller competitors can use to bypass or beat larger companies to gain new customers and market share. Couple this with employees desiring greater work-life integration, meaning and purpose in their work, a social organization could be a model that promotes a different way of responding to business challenges and opportunities.

Try this scenario-the business owner/management notices that revenues are trending downwards and are wondering what is creating this situation. By collaborating with the very people who are in the field doing business development, customer service, customers and the in-house widget maker/service provider, information could be shared in real-time via documents (Google docs, document-sharing cloud apps) and conversation (in-person, virtual meetings via Skype, intranet chat networks, social media) to pinpoint the disruption, identify possible solutions, create a plan, take action and follow up with scheduled reviews.

Maybe nobody will be left out?

With the recent economic upheaval, the environment has changed quite a bit. It is much easier to build a strong regional, national or global presence with social media and other technologies. You don’t even need to be in the same building anymore to get your work done. On top of that, most of us are knowledge workers in one form or another. An interesting observation was made by Taleo Research, “To attract the best knowledge workers and keep them engaged, companies must constantly and aggressively evolve how they engage them with mobile, social networks and other digital tools. In this atmosphere of individual empowerment, companies that embody ‘old school’ top-down corporate structures and communication methods will grow increasingly irrelevant to the knowledge workers they value most.”

Research is pointing the way…is this what’s happening?

When you’re already involved in social media and using the digital tools, it is easy to say that everyone is doing it. This may not be true in all sectors. However, the ways business was conducted in the past are changing. I hear a lot of experienced business owners and leaders trying to determine the “right” path for their organization. It is possible that whoever is leading your organization (this may be you) may find that he/she will find the “right” path by collaborating with all levels of his/her organization rather than in high level meetings.

How are social organizations making their presence known currently?

What would an organizational chart look like if the business is a social organization?

How does creating a social business affect leadership styles?

What types of business models could be created from a social organization?

How would you describe the relationship between healthy revenues/profit & a social business model?

What tools/technologies do you see gaining prominence as social organizations become the norm?


*Consider yourself invited to discuss this topic of “Creating Social Businesses – Business of Now Or Future” on the Twitter chat, #kaizenblog on Friday, November 11th at 12pm ET/5pm GMT/9am PT so I hope you can join us. If not, please add your thoughts below.